VI.9.1. Purpose
This procedure is to outline a system, which initiates corrective action by informing all appropriate personnel of nonconformance concerning and quality requirement on either incoming material, product in manufacture or finished goods.
VI.9.2. Application
Applies to all suppliers who supply the material to company and to all manufacturing area.
VI.9.3. Procedure
9.3.1. Incoming Materials
1. Any rejected incoming shipments shall be highlighted to the vendor via Incoming Inspection Discrepancy Report.
2. It is the vendor responsibility to evaluate the reason of rejection and immediately take corrective action in their process to eliminate the problem in the future shipments.
3. If the material or parts continue to remain the nonconformance or vendor is deemed incapable to implementing the required corrective action, the IQC engineer should report to his superior for the notice of vend or disqualification.
9.3.2. In-Process Inspection
1. Quality and Process engineers are responsible for evaluating nonconformance at In-Process Inspection.
2. The process engineer shall be a leader to organize a take force group for discrepancy cause evaluation, corrective action initiation and implementation. The task force shall be consisting of Engineering, Quality Assurance and Production. 3. Quality Assurance Engineer is responsible for follow up and check whether the action plan is in place and effectiveness.
9.3.3. Audits
1. If any major problem or discrepancy is noticed during QC patrol inspection. The inspector or the auditor shall immediately issue a corrective action request to production.
2. The production shall be stopped until adequate action is taken.
9.3.4. Final Inspection
1. If repetitive discrepancy, or critical dimensions or characteristics are noticed out of tolerance at final inspection. The Quality Assurance engineer shall call out a task force with member of process engineer and production supervisor to carry out an investigation and corrective action initiation.
2. The manufacturing is responsible for implementing the corrective action plan.
9.3.5. Customer Complaints
1. A task force sponsored by Quality Assurance engineer shall investigate customer complaint concerning defective product shipped to a customer.
2. Cause analysis and Reoccurrence prevention corrective action report shall be issued to the concerning customer.
3. On ascertaining the cause of the defect. The Quality Assurance engineer or supervisor shall update the quality plan to reflect any changes in inspection criteria or process standards.
4. A log of customer complaints shall be maintained and documented by Quality Assurance Department.
